Terms & Conditions

Terms & Conditions

Welcome to paperrooms.co.uk website terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.

Returns policy

We hope that you will be happy with your purchases. Should you wish to return anything to us, our returns policy is set out below. If we make a mistake with your order, or if the goods received are in some way faulty, we have a no quibble returns policy. We will replace it with the correct/non-faulty item and collect the original item. Where a replacement is not possible and when agreed, we will pay your return delivery costs up to a value of £12. Returns should be made within a reasonable time (14 days) and in original, undamaged packaging. If you change your mind for any other reason, we are happy to exchange items, refund or credit your account, provided the goods are returned to us within 14 days, in the original packaging and in as new, undamaged, re-saleable condition. Please return items to 6 Keymer Gardens, Burgess Hill, West Sussex, RH15 0AF. We regret, in this case, we cannot refund return postage costs and the original delivery cost incurred by us will not be refunded. We are not responsible for return postage or packages that do not reach us. Please ask at the Post office for a free certificate of postage. Responsibility for the items returned in this way is still yours until signed for at our premises. Regrettably, self-assembly pieces cannot be returned once assembly is part or fully completed unless the item is deemed faulty. In the event that the item is faulty, a replacement will be sent. Paperrooms.co.uk will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the items once they have been received by our warehouse. If your order arrives damaged, please, report it immediately to info@paperrooms.co.uk including pictures of the damage. Please check the condition of the goods upon delivery. If they arrive damaged we must be notified within 48 hours of delivery.

Please be aware that there are some lamps once assembled are not able to be returned. This is because they are unable to be returned in as new condition. If a product that requires assembly is faulty a replacement will be provided.

Please note: if your order is not from stock or includes multiple pieces that need to be ordered specially from the manufacturer to the options that you select, we will not be able to offer a non-fault return. This is because we will still need to cover the cost for a non-stock, custom item. We will endeavour to replace any components that arrive damaged and have them delivered ASAP.

Trade Order: Please be aware that we are unable to accept non-fault returns for orders that have received a trade discount. These orders do not relate to trade customers who have paid through the website.

Your Right of Cancellation (Distance Selling Regulations)

If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning them to paperrooms.co.uk at your own cost. The items must be returned to Unit 6 Keymer Gardens, Burgess Hill, West Sussex, RH15 0AF.

Prior to their return, you must inform us, in writing of any damage to the items. Items that are returned damaged, either with you or in transit will not be refunded and will be returned to you at your cost. 

Once you have notified paperrooms.co.uk that you are cancelling the contract, paperrooms.co.uk will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the items. If you do not return the goods as required, paperrooms.co.uk may charge you a sum not exceeding the direct costs of recovering the items. 



"Conditions" means these terms and conditions; "Product" means a product displayed for sale on the website; "Product Details" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Users" means the users of the website collectively; "Personal Information" means the details provided by you on registration; "We/us" means paperrooms.co.uk; "Website" means the website located at www.paperrooms.co.uk or any subsequent URL which may replace it; "Cookies" means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this website.

Use of the website 

You are provided with access to this website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

You warrant that:

The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

You will notify us immediately of any changes to the Personal Information by email info@paperrooms.co.uk.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.

We reserve the right to:

modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or

change the Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, you must immediately stop using the Website.

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. We are not responsible for the availability of such external sites or resources, for the privacy practices of such websites, the content of such websites, or the use to which others make of these websites or resources.

Data Protection 

paperrooms.co.uk will take all reasonable precautions to keep the details of your order and payment secure but unless the paperrooms.co.uk is negligent, paperrooms.co.uk will not be liable for unauthorised access to information supplied by you. Read our Privacy Policy.

Product details and prices 

Every effort is made to ensure that product details, descriptions and prices shown are accurate at the time you place your order. If an error is found, paperrooms.co.uk will inform you as soon as possible. If the price shown is incorrect, we will offer you the option of reconfirming your order at the correct price or cancelling. Unless otherwise stated light bulbs are not included.

All items are offered subject to availability. If on receipt of your order, the item(s) you have ordered become no longer available, Paperrooms.co.uk will inform you as soon as possible, giving you the option of purchasing an alternative product. If you decline this option, a reduction in payment equal to the value of the unavailable items will be made.

Promotions, discounts and special offers

All discounts are subject to volume of order and delivery location.

Product imagery 

We have gone to great lengths to illustrate our products, but each image should be viewed in conjunction with the descriptive text and will, of course, be limited by the screen settings of your own monitor screen.

We ask for payment in advance of delivery. This can be by credit/debit card, via our secure shopping system, or by cheque or postal order for UK customers. If you are shopping from outside the United Kingdom, your card company will convert the transaction into your own currency. We accept all major credit cards; American Express, MasterCard, Solo, Switch/UK Maestro, Visa, Visa Debit/Delta and Visa Electron.

After you send your order you will receive a copy by email, please print or keep this copy for your own records. This does not mean we have accepted your order. Once your credit has been approved, the receiving address has been verified, and the item has been located, your order will be accepted.

All prices shown are in £ (GBP) sterling. If you would prefer to pay by cheque, cash or bank transfer, please contact us as we can only accept your order by telephone or mail or by prior arrangement.

Shipping, delivery and postage and packing 

All relevant postage and packing, shipping or delivery charges are included in the cost of your order. The goods you order will be delivered to the address you give when you place your order. We aim to dispatch all orders within 1 day of the item being in stock. For items not in stock, please, use the timescale specified on the product page. Please be aware that the timescale stated is a guide based on typical delivery times and not the maximum that it could possibly take. During busy times, summer shutdowns, or for bespoke orders, this timeframe may increase. A working day is any day other than weekends, bank or public holidays. If delivery cannot be made to your address for reasons under paperrooms.co.uk control, we will inform you as soon as possible.

If you deliberately fail to take delivery of the order (otherwise than by reason of circumstances under the control of paperrooms.co.uk), without prejudice to any other right or remedy available to paperrooms.co.uk, paperrooms.co.uk may a) store the items in the order until actual delivery and charge you for reasonable costs (including insurance) of storage; or b) sell the items in the order at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the items or charge you for any shortfall below the price you agreed to pay for the items.

If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, paperrooms.co.uk shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the order, less any expenses incurred for failed delivery.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, paperrooms.co.uk will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, paperrooms.co.uk will inform you as soon as possible.

If a carrier is used, upon receipt of your order you will be asked to sign for the items received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the delivery as "UNCHECKED". Failure to do so may affect any claim for replacement or refund that you make thereafter.

Limitation of Liability 

Paperrooms.co.uk's (Rome Industries Ltd) total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. Nothing in these conditions excludes or limits the liability of Paperrooms.co.uk for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.

If you are a business customer Paperrooms.co.uk shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

Applicable Law 

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.